If you are having problems using the submitting a request to print a research poster with CREATE Digital Studio, please use the following troubleshooting steps:
Make sure you are using your @gwu.edu email address
Research poster printing is available for all GW students, faculty, and staff. You may use your @gwu.edu or @email.gwu.edu email address. An @gwmail.gwu.edu, @law.gwu.edu or @childrensnational.org email address will not work. You must use your official GW email address. If you need assistance with your GW email, please check this help article or contact GWIT.
How to know which email is being used
If you have multiple Google accounts and are unsure which account is being used, check the bottom of the first page of the form under the header, "email.". It will show the email address being captured.
What to do if your gwu.edu email is not being displayed
If you are logged in using a personal or other gmail account, the form will automatically capture that email. You will need to either use an incognito window or switch to your gwu.edu account.
Use an incognito or private browsing window
- Launch an incognito window in Chrome.
- Open an InPrivate window in Edge.
- Open a private browsing window in Firefox.
When you open an incognito or private browsing window, you will not be automatically logged into a Google account. Open the form in your incognito/private window and you should be automatically prompted to log into google. Enter your @gwu.edu email address and that should open GW's single sign on (SSO) page. Once you sign on and authenticate, it will return you to the submission form.
If you need assistance with GW single sign on, please contact GWIT.
On Chrome: Switch your Google profile
If you are using Chrome, you can also switch between multiple Google profiles. Once you select your @gwu.edu profile it will open a new window. Open the form in that window to continue.
